Terms & Conditions

1. The Terms and Conditions

The following terms and conditions (the “Agreement”) govern your access to and use of AramSpace, an online platform through which culturally informed mental health support and counseling services may be provided (collectively referred to as the “Platform”). This Platform is owned and operated by AramSpace Inc., a company based in Ontario, Canada. You may contact us at contact@aramspace.com.

The Platform may be accessed through one or more websites, mobile applications, or other interfaces—whether owned and/or operated by us or by authorized third-party providers.

By accessing or using the Platform, you agree to be bound by this Agreement. Please read it carefully before using the services. If you do not agree to any term of this Agreement, you must not access or use the Platform.

When the terms “we,” “us,” “our,” or similar are used in this Agreement, they refer to AramSpace Inc., the company that owns and operates the Platform.

IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A BINDING ARBITRATION CLAUSE AND A WAIVER OF CLASS ACTION RIGHTS, AS OUTLINED IN SECTION 7.

2. The Therapists and Therapist Services

The Platform may be used to connect you with a provider, variously credentialed and experienced based on the applicable jurisdiction (“Therapist”) who will provide services to you through the Platform ("Therapist Services").

Therapist Services

The Therapists are independent providers who are neither our employees nor agents nor representatives. The Platform's role is limited to enabling the Therapist Services. The Company does not itself provide Therapy Services and is not a healthcare entity. The Therapists themselves are responsible for the performance of the Therapist Services. If you feel the Therapist Services provided by the Therapist do not fit your needs or expectations, you may change to a different Therapist who provides services through the Platform. While we have a large database of Therapists, you should note that because of licensure requirements that differ from jurisdiction to jurisdiction, not all Therapists available on our database will be available for you to match with, or at any particular or convenient time, or for any set period of time. If a Therapist you have been connected with stops using the Platform at any time after you have been connected, we will send an email to notify you that your Therapist is no longer on the Platform and that you have the opportunity to match with a new Therapist.

While we hope the Therapist Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone's needs and that they may not be appropriate for every particular situation and/or a substitute for certain mental health needs that might require in-person therapy services, such as active withdrawal from certain substances or anorexia nervosa.

IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES NUMBER AND NOTIFY THE RELEVANT AUTHORITIES (click here for a link to emergency and crisis resources in your area). THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPISTS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES. IF YOU PROCEED TO USE THE PLATFORM NOTWITHSTANDING THIS NOTICE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED THERAPY OR EMOTIONAL SERVICE DOG CERTIFICATION. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.

DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.

3.Privacy and Security

Protecting and safeguarding the information you provide through the Platform is extremely important to us. Our privacy and data protection practices are outlined in our Privacy Policy (the “Privacy Policy”), which forms an integral part of this Agreement.

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE TO THE TERMS OF THE PRIVACY POLICY. ANY CHANGES TO THE PRIVACY POLICY WILL BE HANDLED IN THE SAME MANNER AS CHANGES TO THIS AGREEMENT.

4.Intellectual Property

The Platform, including the AramSpace website, mobile application, branding, and any related content (“AramSpace Intellectual Property”), along with all associated rights, titles, and interests, including copyrights, trademarks, and other intellectual property rights, are the sole property of Aram Space Inc., its licensors, or other content providers.

This Agreement does not constitute a sale or transfer of any rights to you. You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

  • Access and use the Platform solely for your personal, non-commercial purposes in connection with receiving services through AramSpace.
  • Access and view any content made available through the Platform for informational purposes related to those services.

 

“AramSpace,” “aramspace.com,” our logo, and all product or service names, designs, and slogans used by AramSpace are trademarks or registered trademarks of Aram Space Inc. or its affiliates or licensors (“AramSpace Marks”). You may not use any AramSpace Marks without prior written consent from us. All other trademarks that appear on the Platform are the property of their respective owners.

5.Third Party Content

The Platform may feature links to websites, services, advertisements, or other materials from third parties (“Third Party Content”). We do not control, endorse, or assume responsibility for any Third Party Content, including but not limited to its accuracy, policies, practices, or legality.

Any interactions you have with Third Party Content are solely between you and the relevant third party. AramSpace will not be liable for any damage or loss caused by your use of or reliance on Third Party Content.

6. Disclaimer of Warranty and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO RELEASE AND HOLD HARMLESS ARAM SPACE INC. FROM ANY CLAIMS, LIABILITIES, DAMAGES, OR LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY ACTIONS, OMISSIONS, OPINIONS, ADVICE, OR INFORMATION PROVIDED BY A THERAPIST.

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, ACCURACY, AND FITNESS FOR A PARTICULAR PURPOSE. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, ARAM SPACE INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR THE USE OF THE PLATFORM.

IN ANY CASE, OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID (IF ANY) FOR SERVICES THROUGH THE PLATFORM IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

If applicable law does not permit certain limitations of liability, those limitations will apply to the extent permissible under the law.

This section will survive the termination or expiration of this Agreement.

7. Arbitration

 

This Section 7 shall be referred to as the “Arbitration Agreement.”

By accepting this Arbitration Agreement, you and Aramspace (collectively, the “Parties”) agree that any dispute, claim, or controversy (except those specifically excluded below) arising out of or relating to:

(i) this Terms of Use agreement and any prior versions thereof, including its existence, breach, interpretation, enforcement, applicability, waiver, or termination; and

(ii) your use of the Aramspace platform or services offered through Aramspace (collectively, “Disputes”)

will be resolved exclusively by final and binding arbitration, on an individual basis, regardless of when the dispute arises.

This Arbitration Agreement is intended to cover all disputes that would otherwise be resolved in a court of law. All arbitration claims are subject to the same statutes of limitations that would apply in court. By accepting this Agreement, both Parties waive their rights to a jury trial.

The Parties acknowledge that this Agreement involves interstate commerce and agree that the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs all issues of arbitration and enforceability. Arbitration will be administered by the American Arbitration Association (AAA) using its Consumer Arbitration Rules (available at www.adr.org). Where a conflict exists between those rules and this Agreement, this Agreement prevails.

Arbitration Terms and Procedures:

  • The arbitration shall be heard by one arbitrator appointed per AAA Consumer Rules. The arbitrator must be a licensed attorney or retired judge with relevant legal experience.
  • Except with respect to the Class Action Waiver below, the arbitrator will decide all matters regarding the scope, enforceability, or validity of this Arbitration Agreement.
  • If the parties cannot agree on a location, arbitration will take place in Toronto, Ontario, unless otherwise required by law.
  • Each party is responsible for its legal fees, though Aramspace will pay arbitrator and arbitration fees where required by law.
  • The arbitrator may authorize sufficient discovery to allow both sides to fairly present their claims or defenses.
  • The arbitrator may award any relief available under applicable law, except that they may not award remedies not available in court.
  • Either party may bring a motion to dismiss or motion for summary judgment following the Federal Rules of Civil Procedure.
  • The arbitrator will issue a written decision including findings of fact and legal conclusions. Judgment may be entered in any court of competent jurisdiction.

 

Interim Relief: Either party may seek temporary injunctive relief from a court to protect rights or property pending arbitration. This does not waive the arbitration requirement.

If AAA declines to administer the case, either party may request a court to appoint a neutral arbitrator.

This Agreement does not prevent government agencies from investigating or adjudicating complaints, nor does it excuse Parties from complying with any legally required administrative procedures before filing arbitration.

Class Action Waiver

You and Aramspace agree to waive the right to bring any claims as a class, collective, or representative action, to the fullest extent allowed by law. The arbitrator has no authority to hear such claims. You also waive your right to receive notice of any such proceedings.

If a court finds any part of this Class Action Waiver unenforceable, any representative claims must be litigated in court, and the rest of the Arbitration Agreement will still apply.

Mass Arbitration

If 25 or more arbitration demands of a similar nature are filed against Aramspace (through the same legal representation), the Parties agree to group these into randomized batches of up to 100 cases. Each batch will proceed as a single arbitration with shared administrative resources and arbitrator. This batch process is designed to promote efficiency.

All batch arbitrations shall take place in Toronto, Ontario, unless otherwise agreed or required by law.

Exceptions to Arbitration

This Arbitration Agreement does not require arbitration for:

  1. Individual claims in small claims court;
  2. Individual claims of sexual harassment or assault in connection with your use of Aramspace;
  3. Requests for injunctive relief for intellectual property violations;
  4. Any dispute that is legally exempt from pre-dispute arbitration (e.g., under the Dodd-Frank Act or H.R. 4445).

Optional Pre-Arbitration Resolution

Before initiating arbitration, either party may choose to attempt informal resolution for 30 days. The process starts with written notification (“Notice of Dispute”) sent to:

  • Aramspace Legal, Email: legal@aramspace.com

 

Your notice should include:

(i) your full name and contact details;

(ii) a description of the dispute; and

(iii) the relief sought.

All communications during this negotiation process are confidential and inadmissible in arbitration unless otherwise discoverable.

Application to Third Parties

This Arbitration Agreement also applies to any disputes involving your spouse, heirs, beneficiaries, or assigns, if the dispute is related to Aramspace use or services.

Right to Opt Out

You may opt out of this Arbitration Agreement within 30 days of first accessing or using Aramspace by emailing: optout@aramspace.com

Use the subject line “Arbitration Opt-Out” and include your name and address.

If you opt out, neither you nor Aramspace will be bound by this Arbitration Agreement. Failure to opt out within the 30-day period means you agree to this Arbitration Agreement. You are encouraged to consult legal counsel before agreeing.

Survival

This Arbitration Agreement shall survive the expiration or termination of your relationship with Aramspace.

8.Your Subscription

AramSpace offers flexible subscription plans, which may be billed weekly, every four (4) weeks, or quarterly, depending on your selection at the time of registration. All subscription plans automatically renew at the end of each billing period unless you cancel your membership beforehand.

By enrolling in a recurring subscription, you acknowledge and accept responsibility for ongoing charges until cancellation. Once your payment is processed and confirmed, your subscription will be activated. Please note, it may take some time to be matched with a therapist; however, your billing cycle will begin on the day you are matched to ensure you receive the full duration of your selected plan.

For example: If you complete your payment on July 1 and are matched on July 2, your billing cycle will run from July 2.

You can cancel your subscription at any time and for any reason. Cancellations must be made before the renewal date to avoid being charged for the next cycle. Please note that unused sessions do not roll over to future billing periods.

For example: If your subscription includes four live sessions per month and you only use three, the remaining session will expire at the end of that billing period.

We reserve the right to adjust our subscription offerings and pricing. Any such changes will take effect only after providing prior notice. While we strive to keep pricing consistent, adjustments may be required due to inflation, operational costs, or market changes. If you do not agree with the changes, you may cancel your subscription at any time.

Cooling-Off Period

If you reside in a jurisdiction that mandates a “cooling-off” or withdrawal period (such as the 14-day right of withdrawal under EU law), you may cancel your subscription and request a full refund within the legally required timeframe. To do so, please contact us at contact@aramspace.com with the subject line “Cooling-Off Period Cancellation”, and we will honour your request.

Free Trials

From time to time, AramSpace may offer free trial periods for new users. If you begin using AramSpace under a free trial, you will be notified of the trial’s expiration in advance. Once the trial ends, your paid subscription will begin automatically, unless you cancel before the trial period concludes.

Session Cancellation Policy

If you are unable to attend a scheduled session, you must cancel at least 24 hours in advance to avoid a cancellation fee. Late cancellations or missed appointments may result in a $15 fee per occurrence. This policy is in place to respect therapists’ time and ensure appointment availability for others seeking support.

Therapist matching

Matching you with the right therapist is central to the AramSpace experience. All therapists on our platform are licensed, credentialed, and approved to provide services in their designated regions.

Therapist matching is based on your location and a combination of factors including:

  • Language and cultural alignment
  • Specialty areas and therapeutic approach
  • Therapist availability and responsiveness
  • User preferences, such as gender, age, or therapy style
  • Ratings and reliability based on session history and user feedback

Our system evaluates multiple data points to ensure a meaningful, long-term match tailored to your needs.

9. Your Account, Representations, Conduct, and Commitments

Eligibility and Consent

By creating an account on AramSpace, you confirm that you are legally able to consent to receive services from a Therapist through the Platform (“Therapist Services”), or you have the legal consent of a parent or guardian to do so. You also confirm that you are legally authorized to enter into this agreement.

Consent for Minors

If you are registering a minor to receive Therapist Services through AramSpace, you confirm that:

  • You are the legal parent or guardian of the minor;
  • You have the full legal authority to consent to therapy services on behalf of the minor without needing additional permissions;
  • You consent to AramSpace’s use, collection, and processing of the minor’s personal information in accordance with our Privacy Policy and this Agreement;
  • Your consent for the minor’s use of Therapist Services remains valid unless explicitly withdrawn or the account is canceled.

Accurate Information and Account Responsibility

You confirm that all information you have provided or will provide through the Platform is true, accurate, current, and complete. You are responsible for keeping this information up to date for the duration of your use of AramSpace.

 

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any other login or security-related information (“Account Access”). You agree to:

  • Keep your login credentials secure;
  • Notify AramSpace immediately if you suspect unauthorized access or a security breach;
  • Accept full responsibility for any activity conducted through your account, whether by you or any other person;
  • Indemnify AramSpace for any loss or damage resulting from unauthorized use of your account.

You agree not to use another person’s account or allow others to access your account.

Acceptable Use

You agree to use the Platform and Therapist Services for your own personal mental health and wellness. You will not:

  • Use the Platform on behalf of any other individual or organization without proper authorization;
  • Interfere with, damage, or attempt unauthorized access to any part of the Platform, including servers, networks, or systems;
  • Upload, send, or transmit any of the following through the Platform:

a. Unsolicited advertising or spam;

b. Malicious software or harmful code;

c. Content that is unlawful, threatening, harassing, defamatory, obscene, or otherwise inappropriate;

d. Content that infringes the rights of any third party, including intellectual property, privacy, or confidentiality rights;

e. Content that may cause harm or legal liability to a third party or violate applicable laws.

You agree to comply with all applicable local, national, and international laws and professional ethical guidelines in your use of the Platform and Therapist Services.

Security and File Safety

If you receive a file or communication from AramSpace or a therapist, whether via the Platform or otherwise, you agree to check such files for malware or viruses before accessing them.

Indemnification

You agree to indemnify and hold harmless AramSpace, its affiliates, employees, and contractors from any claims, damages, liabilities, or costs (including legal fees) arising from:

  • Your use of the Platform or Therapist Services;
  • Any actions or omissions under your account;
  • Any violation of this Agreement or applicable law;
  • Non-payment for services received;
  • Any infringement of third-party rights.

This clause remains valid even after your account is terminated.

Payments and Authorizations

You agree to use only authorized payment methods (“Payment Means”) for transactions made through AramSpace. You confirm that:

  • You are fully authorized to use the payment method;
  • The information you provide for billing is accurate and current;
  • You will keep your payment details updated.

 

You authorize AramSpace to charge you for services rendered using your selected Payment Means according to published pricing and terms.

 

10. Modifications, Termination, and Platform Availability

You understand and agree that AramSpace may, at any time and without notice:

  • Modify, suspend, or discontinue any part of the Platform or your access to it;
  • Restrict access to the Platform either globally or individually.

We are not liable for any loss or damage resulting from any such action. AramSpace is built on technologies and systems that depend on third-party services. While we strive to maintain continuous availability, we do not guarantee that the Platform will be error-free, uninterrupted, or accessible at all times.

 

11. Export Controls and Sanctions Compliance

You agree that you are not located in, nor are you a citizen or resident of, any country subject to international sanctions or embargoes under Canadian, U.S., or other applicable laws. You also agree not to use the Platform or any content obtained from it in violation of any export control or sanctions law, including:

  • U.S. Export Administration Regulations (EAR),
  • Office of Foreign Assets Control (OFAC) sanctions,
  • Any other applicable trade restriction laws.

You are responsible for ensuring that your use of the Platform complies with all applicable export laws and regulations.

12. Notices

We may provide notices or other communications to you regarding this Agreement or any aspect of the AramSpace platform by email to the address we have on file, by regular mail, through in-app notifications, or by posting the notice online. The date of receipt shall be deemed the date on which such notice is sent or posted.

If you need to contact us, including for questions or complaints about the Platform or services, please email us at: contact@aramspace.com.

13. Contact and Complaints

 

If you have questions, concerns, or complaints about the Platform or services provided through AramSpace, please direct your communication to: contact@aramspace.com. We take user concerns seriously and aim to address them in a timely and respectful manner.

14. Important Notes About Our Agreement

This Agreement, and your relationship with AramSpace, shall be governed and interpreted in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND ARAMSPACE. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT.

You agree that any dispute, claim, or legal proceeding arising out of or related to this Agreement or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, and you irrevocably submit to the jurisdiction of such courts.

We may modify this Agreement at any time by posting an updated version on the Platform. Unless otherwise specified, all changes become effective immediately upon posting. You are encouraged to review the Agreement regularly. Continued use of the Platform after changes are posted constitutes your acceptance of the revised terms. If you do not agree to the changes, you must discontinue use of the Platform and its services.

We reserve the right to assign or transfer this Agreement, in whole or in part, without restriction.

The paragraph headings in this Agreement are provided for convenience only and will not affect its interpretation.

If any provision of this Agreement is found by a court to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

For clarity, all terms relating to indemnification, limitation of liability, intellectual property, and survival clauses shall survive termination or expiration of this Agreement.

Last updated: June 2025