Last Updated: April, 20th, 2025

1. Introduction

Welcome to Aram Space, a platform dedicated to connecting Farsi-speaking individuals with therapists who understand their cultural and linguistic background. Your privacy is important to us, and we are committed to protecting your personal and health-related information.

This Privacy Policy explains:

What data we collect

How we use and protect your data

Your rights under GDPR, HIPAA, and PIPEDA

How you can manage your preferences

 

By using Aram Space, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

2. Information We Collect

 

We collect the following types of data:

 

A. Personal Information

 

Name, email, phone number

Location (optional, for therapist matching)

Account login credentials

Emergency contact information

 

B. Health Information (Protected under HIPAA & PIPEDA)

 

Mental health concerns and therapy preferences

Insurance details (if applicable)

 

C. Technical & Usage Data

 

IP address, device type, browser information

Interaction history with therapists and support team

Cookies and analytics for platform improvement

 

We do NOT collect or store highly sensitive medical records or financial information.

 

3. How We Use Your Information

 

We collect and process data for the following purposes:

 

Matching you with therapists based on language, culture, and mental health needs.

Facilitating communication between you and your therapist via secure messaging.

Improving our platform through analytics and feedback.

Ensuring compliance with legal and regulatory requirements.

Providing customer support and responding to inquiries.

 

We do NOT sell or share your personal data with third parties for advertising purposes.

 

4. Data Security & Protection

 

We implement strict security measures to protect your data:

• End-to-end encryption for stored and transmitted data.
• Access control ensuring only authorized personnel handle your information.
• HIPAA, GDPR, and PIPEDA compliance for healthcare data protection.

 

While we take every precaution, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

 

5. Your Rights & Choices

 

Depending on your location, you have the following rights:

 

Right	What It Means
Access & Portability	Request a copy of your data.
Correction	Ask us to update inaccurate data.
Deletion (Right to Be Forgotten)	Request deletion of your data, subject to legal obligations.
Withdraw Consent	Stop using the service and revoke data collection at any time.

 

To exercise your rights, email privacy@AramSpace.com.

 

6. Data Retention & Deletion

 

How long do we keep your data?

Personal data: Retained for as long as you have an active account.

Health-related data: Stored only as required by law or until you request deletion.

 

How to delete your data?

You may request deletion via your account settings or by contacting us at privacy@AramSpace.com

 

7. Cookies & Tracking

 

We use cookies and analytics tools to enhance your experience. You can manage cookie settings in your browser.

 

8. Third-Party Services

 

We may integrate with third-party services (e.g., payment processors, video conferencing tools). These services follow their own privacy policies, and we encourage you to review them.

 

9. Updates to This Privacy Policy

 

We may update this policy from time to time. We will notify you of any material changes via email or in-app notifications.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Email: privacy@aramspace.com

Address: Toronto